2. Comprehensive Safety Assessment

Cancellation Policy

At Minnesota Safe Steps, LLC, we understand schedules can change and unforeseen circumstances may arise. To ensure we can accommodate all of our valued customers, we kindly request that you follow our cancellation policy. 1. Cancellation Notice: Customers must notify us of cancellations or appointment changes at least 24 hours in advance. To cancel or reschedule, please contact us directly at 507-438-2795 (call or text) during business hours. 2. Late Cancellations: Cancellations made fewer than 3 hours before the appointment will incur a 50% charge of the scheduled service cost (your online down payment, if applicable). This fee compensates our team for the time that was set aside for your appointment. 3. No-shows: Failure of an adult being at home and providing access during your scheduled appointment, without prior notification, will result in a 100% charge of the scheduled service cost. Repeat no-shows may require full prepayment for future services or inability to book future appointments. 4. Late Arrivals: We understand delays can happen. However, customers arriving more than 15 minutes late may be asked to reschedule. Team members will wait up to 15 minutes. Late arrivals may be treated as late cancellations and the cancellation fee may be applied. This ensures we can provide the best service to you and our other customers. Please call ahead as soon as possible so we can let you know if the delay can be accommodated or needs rescheduled. 5. Exceptions: We recognize that emergencies and special circumstances may occur. Exceptions to our policy are made on a case-by-case basis at the discretion of Minnesota Safe Steps, LLC management. 6. Booking Deposit: We require a deposit of 50% at the time of booking. We apply this deposit to your service total or refund it in accordance with our cancellation policy. 7. Refunds: Service deposits are non-refundable. Exceptions may be made for cancellations initiated by Minnesota Safe Steps, LLC, or other qualifying circumstances, as determined by management. Contact Us: For questions about this policy or to make changes to your appointment, please reach out to us at Krista@SafeStepsMN.com or Call/Text 507-438-2795. By booking an appointment, you acknowledge and agree to our cancellation policy. This policy allows us to manage our schedule and provide the best service to all clients. We appreciate your understanding and cooperation. Thank you for choosing Minnesota Safe Steps, LLC.

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